New Hanover County Phone Directory Lookup

How to Find Phone Numbers in New Hanover County

New Hanover County phone numbers are best found by matching the caller's need to the right source. County departments use the county staff and department directory, the main county switchboard at 910-798-7311, the contact form, and the 311-style service request portal. Wilmington publishes department lines rather than a deep person-level staff search, while Carolina Beach, Kure Beach, and Wrightsville Beach route many questions through town hall or their police and fire directory pages.

The official New Hanover County homepage is the broadest county starting point because it connects the government address, main phone, departments, services, and municipality links.

That homepage is most useful when the caller knows the service category but not the office name, since county functions often cross Wilmington and the beach towns.

Public records and directory requests also have boundaries. General county records route through the Open Public Records Request portal and county communications. Court, traffic, divorce, criminal, and civil case calls go to the Clerk of Court. Marriage, vital, and land records go to the Register of Deeds. Unknown caller research should start with official agency pages and scam-reporting channels before using a third-party reverse-lookup tool.

1. Use the New Hanover County staff directory when a department, category, first name, or last name is known.
2. Use New Hanover County 311 for a county service request that needs routing rather than a direct staff line.
3. Use New Hanover County Schools, CFCC, or UNCW directory tools for school, college, and campus contacts.
4. For an unknown caller, compare the displayed number with official office pages before calling back.
5. For records not shown in a directory, use the county records portal, Wilmington City Clerk, the relevant town clerk, or the issuing office.

Area Codes Serving New Hanover County

New Hanover County is in the 910/472 overlay complex. The familiar code is 910, which covers Wilmington, Carolina Beach, Kure Beach, Wrightsville Beach, Castle Hayne, Ogden, Myrtle Grove, Porters Neck, Monkey Junction, and nearby county ZIP codes. The 472 code is an all-services distributed overlay. It shares the same geography, so a new 472 number can be local to Wilmington or the beach towns in the same way a 910 number can.

The NANPA area-code maps provide the official state-level map source for checking where North Carolina area codes apply.

The NANPA map should be paired with the NPA report because overlays share geography and a map alone can make 472 look more separate than it is.

Local calls in the overlay complex use 10 digits. NANPA lists 10D local dialing and 1+10D toll dialing for both 910 and 472. The 10-digit rule was already required for the 988 transition before 472 entered service on October 7, 2022. No immediate new relief code was located; NANPA and NCUC forecasts place exhaust decades away.

Public Safety Phone Numbers in New Hanover County

Emergency and non-emergency calls in New Hanover County split by urgency. Call 911 for immediate threats to life, safety, property, fire, crime in progress, or medical emergencies. The county supports text-to-911, but county guidance says a voice call is preferred when possible. Police, fire, and medical situations that are not in progress route through county non-emergency dispatch at 910-452-6120. Utility outages without an immediate danger go to the utility provider.

The county's 911 Center contact page identifies the local non-emergency route and helps separate dispatch calls from records requests.

Use the 911 Center source when checking public-safety routing, then use the separate 911 records page for copies of recordings or call records.

The Sheriff's Office official line is 910-798-4200, and it is also the verification line for recent sheriff-impersonation scams. Wilmington Police Headquarters is 910-343-3600. Carolina Beach, Kure Beach, and Wrightsville Beach each publish police and fire administration lines, but emergencies still go to 911 and non-emergency dispatch still uses 910-452-6120.

New Hanover County Government Directory

The county directory is the strongest starting point when the service may be countywide. New Hanover County Government Center is at 230 Government Center Drive in Wilmington, and the main phone is 910-798-7311. The online directory allows category, first-name, and last-name searching across offices such as 911 Center, Board of Elections, Building Safety, Emergency Management, Fire Rescue, Public Health, Register of Deeds, Sheriff's Office, Social Services, Tax, Veteran Services, Library, Recycling and Solid Waste, and Planning and Land Use.

The county staff and department directory is the source to use when a caller needs a specific department category or staff listing.

Because the county directory supports category and name fields, it works better than a web search for public work contacts that share common names.

The county's 311-style request portal is a separate channel for routing service requests to the right department.

That portal is useful when a resident does not need a staff member's direct line and instead needs the county to assign a request.

New Hanover County Schools and University Directories

School and campus numbers are spread across New Hanover County Schools, Cape Fear Community College, UNC Wilmington, and the county public library system. NHCS lists school entries by Pre-K, elementary, middle, high, and alternative schools. Entries show principal, school name, street address, city and ZIP, and phone. Student Support Services separately lists enrollment, records, counseling, McKinney-Vento, and special education lines.

The New Hanover County Schools directory is the main K-12 source for school office numbers and principal listings.

School directory entries are especially helpful for parents because the district separates school offices from student support services and records contacts.

CFCC publishes its main phone and a faculty/staff directory with name, title, department, building or room, campus, phone, and email fields. UNCW uses a people directory for faculty, staff, and students, with filters for first name, last name, and department. The county library is part of the county directory and lists public work contacts, including the main library number.

• New Hanover County Schools - 910-254-4200, with school office listings
• UNC Wilmington - 910-962-3000, with a campus directory
• New Hanover County Public Library - 910-798-6300, with county directory entries
• Cape Fear Community College - 910-362-7000, with a faculty and staff directory

New Hanover County Public Utility Phone Numbers

Utility calls in New Hanover County should be split between emergency, outage, customer-service, and service-request lines. Cape Fear Public Utility Authority handles water and sewer for Wilmington and much of the county. Wilmington and the county split solid waste by jurisdiction. Stormwater is city-specific in Wilmington, and urgent after-hours drainage conditions route through county non-emergency dispatch.

The CFPUA staff directory gives a direct utility directory source in addition to the customer service and emergency contact page.

CFPUA's directory categories are helpful when a caller needs administration, water distribution, system maintenance, treatment, engineering, or customer service rather than the emergency line.

Health and Social Services Numbers in New Hanover County

New Hanover County Health and Human Services is a major directory hub at 1650 Greenfield Street. The main health and social services phone is 910-798-3500. Public Health, Social Services, clinic appointments, Human Services, and several program areas route through that line or its options. Environmental Health uses 910-798-6667, Senior Resource Center uses 910-798-6400, Veteran Services uses 910-798-7611, and Medical Records uses 910-798-6763.

Novant Health New Hanover Regional Medical Center is the main hospital switchboard at 910-667-7000. NC 211 remains the broader community-services fallback for food, housing, benefits, and local human-services navigation. Social Services abuse or neglect reports use 910-798-3500 during business hours, county non-emergency dispatch after hours, and 911 for immediate danger.

County and State Numbers Serving New Hanover County

Several calls that feel local are routed by state offices. NCDHHS lists New Hanover County DSS at the Greenfield Street health and human services complex, confirming 910-798-3500 as the local DSS access line. NC DEQ's Wilmington Regional Office at 127 Cardinal Drive Extension uses 910-796-7215 for environmental programs, while after-hours environmental emergencies route to 1-800-858-0368. NCDMV general driver and vehicle questions use 919-715-7000, and NCWorks New Hanover uses 910-945-6900.

Telephone and consumer complaints may need state or federal routing. The North Carolina Utilities Commission Public Staff lists 1-866-380-9816 and 919-733-9277 for regulated utility and some telecom issues. North Carolina DOJ consumer assistance uses 919-716-6000 and has a robocall report route for unwanted calls.

Looking Up an Unknown New Hanover County Number

Unknown 910 or 472 calls should be checked in layers. First, search official pages for the office or business the caller claimed to represent. If a caller claims to be from the Sheriff's Office, hang up and call 910-798-4200 from the official Sheriff's Office page. Then use official complaint and numbering channels for context. The full reverse-lookup workflow is covered in New Hanover County phone numbers.

Common Scam Calls and How to Report Them

Recent New Hanover County scam warnings include sheriff or deputy impersonation, jury-duty threats, fake unpaid fines, claims about investigations, and payment demands through Venmo, Zelle, gift cards, Bitcoin, or other hard-to-trace methods. WECT reported sheriff warnings in 2025 and 2026, and the Sheriff's Office said it does not request payment over the phone. A displayed 910 or 472 number does not prove the caller is local because caller ID can be spoofed.

Unwanted telemarketing and scam calls can be reported through the FTC National Do Not Call Registry, FTC ReportFraud, the FCC unwanted calls and texts guide, and North Carolina DOJ's robocall channel. Bring the caller number, date, time, claimed agency, payment demand, voicemail, and text screenshots if available.

Local Phone Resources and Community Directories

Some useful New Hanover County phone numbers live outside government directories. The Wilmington Chamber of Commerce business directory lists member phones and business categories, with the chamber at 910-762-2611. Wilmington and Beaches Convention and Visitors Bureau uses 910-341-4030 and 1-877-406-2356. Pleasure Island visitor information uses 910-458-8434, and the Wrightsville Beach visitor center uses a seasonal 910-256-8116 line.

The Wilmington and Beaches visitor contact page gives local visitor phone routes for travel, events, and beach-town questions.

Visitor contacts matter in New Hanover County because beach traffic, festivals, chambers, and tourism offices generate many calls that do not belong in county government.

The Wilmington Chamber business directory is the main local business-directory source captured for the project.

The chamber directory is most useful for business names, categories, and representative contacts, while official numbers should still come from government, school, utility, or agency pages.

The county Community Resource Portal and Help Right Here NHC support mental health, substance use, food, and housing referrals. Local media contacts, such as StarNews Media and WWAY, are useful for news tips and public-information research but are not government phone directories.

Phone Numbering Basics for New Hanover County

New Hanover County numbers follow the North American Numbering Plan. A standard number is NPA-NXX-XXXX: area code, central office prefix, and four-digit line number. Local numbers should be shown in 10-digit form because the 910/472 overlay and the 988 transition both support 10-digit dialing. N11 service codes, star codes, toll-free prefixes, +1, and 011 are covered in the New Hanover County phone codes reference.

NPA

Numbering Plan Area - the 3-digit area code.

NXX

Central office / prefix code - the 3 digits after the area code.

Overlay

A second (or third) area code added to the same geography, requiring 10-digit dialing.

Rate Center

The telephone-billing geographic unit a prefix is assigned to.

Phone Service History in New Hanover County

New Hanover County was historically part of 919 before the 910 split. NANPA lists 910 assigned on November 13, 1992 and in service on November 14, 1993. A later 336 split affected other parts of the wider North Carolina numbering area, but New Hanover County stayed in 910. The next local change was 472, approved by NCUC in 2021 and placed in service in 2022 as an overlay. The overlay kept existing 910 numbers intact.

Local prefixes still show county history. Wilmington city and school numbers often use 910-341, 910-343, 910-254, and 910-251. Carolina Beach and Kure Beach government lines often use 910-458, tied to the CAROLINBCH rate-center example in NANPA data. Wrightsville Beach town numbers often use 910-256.

Recent Phone-Related News in New Hanover County

Recent local phone news has centered on scam calls, 911 center operations, and area-code stability. In June 2026, local reporting described sheriff impersonation calls using real deputy names and untraceable payment demands. In May 2025, local reporting described a jury-duty scam using a 910 area code and claimed sheriff credentials. North Carolina DOJ also launched Operation Robocall Roundup in 2025, followed by a second phase targeting major voice providers in December 2025.

For infrastructure, February 2026 reporting described New Hanover County 911 center upgrade work, with county officials saying response times would not be affected. NANPA's 2026 reporting still lists the county's area-code complex as 910/472, with 10D local dialing and no immediate new relief code.

Frequently Asked Questions

Do local calls in New Hanover County need 10 digits? Yes. NANPA lists 10D local dialing for the 910/472 overlay complex. Toll calls use 1+10D, with 1+10 digit dialing permissible at service-provider discretion.

Where is the main county directory? The official New Hanover County staff directory is searchable by category, first name, and last name. The county main switchboard is 910-798-7311 when a caller is unsure where to start.

Who handles non-emergency police or fire dispatch? New Hanover County non-emergency dispatch is 910-452-6120 for police, fire, and medical situations that are not in progress or immediately dangerous.

How should a sheriff or jury-duty scam call be checked? Hang up, do not use the callback number supplied by the caller, and verify through the Sheriff's Office official line at 910-798-4200.